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ILM is alive and well

Wednesday, October 14th, 2009

I have always enjoyed speaking with David West. He’s one of the relatively few people within the storage industry’s sell-side who genuinely seeks to understand information management - the industry from which I leapt into storage.

After I read David’s recent blog post ILM: What’s Old is New Again, in which he wrote about the return of ILM, I responded with the following comment:

“ILM never left, Dave. That’s a storage industry centric perspective as if storage first brought ILM to the table a decade ago.

Managing information over a life cycle existed long before the storage industry began using the term [ILM], and it’ll continue to persist regardless what terminology or focus the industry fancies at the moment.

The storage industry brought at least two important contributions to the table for information management.

The first was a hard dollar ROI. Frankly, the hard dollar ROI for information management was less compelling before storage companies got involved. Information managers can now highlight ILM’s impact on storage and storage management beyond the usual business user productivity claims.  They can now talk in terms of serious savings and bottom line impact.

The second was a forward looking vision of how storage infrastructure could communicate and collaborate with the business application layer to deliver compliance, protection  and preservation at the lowest possible cost.

ILM doesn’t need to make a comeback. It never left. Storage managers need to step up their game and understand how the storage industry’s perspective on ILM complements traditional business-level information management. And information management practitioners need to step up their game as well and begin working more closely with IT to learn about and leverage these complementary technologies.”

The important point to understand is that businesses already use many types of applications designed to manage information over its life cycle (independent of storage considerations). The storage industry takes that concept one step further by mapping life cycle management to storage infrastructure and storage management costs.

The challenges to realizing end-to-end ILM (i.e. business-wide information management) are in the integration between business and storage applications, and the collaboration between information stewards (in business) and information custodians (in IT).

Note:  Technology professionals sometimes object to being referred to as custodians despite the fact that their role in information management is largely custodial. To avoid hurting their delicate feelings try less objectionable titles such as  Information A-Team or Information Geniuses. Remember, your data lives on their real estate.

Information Management - Hell no, not the CIO

Wednesday, July 29th, 2009

In his recent Wikibon post following a July 28 Peer Incite: Prevent Unstructured Data from Fueling Business Risk, Dave Vallente warns CIOs of what he calls the “data management trap”.  Thankfully, Dave provided an overview for those of us who were unable to participate.

I agree with Dave that “the starting point for an information management strategy should not be the technology implementation”.  However, I would add that a CIO is not the appropriate person for the job.

In response to Dave’s post I wrote:

“Information management responsibilities should not be delegated to the CIO unless an organization has absolutely no other alternative. The CIO has the wrong skill set and mindset, and in my opinion, a conflict of interest despite some obvious potential synergies.

Back in April I wrote a brief response to Chuck Hollis’s State of the CIO blog post.

Here’s an excerpt…

‘Chief Information Officer - quite possibly one of the greatest business misnomers of all time.

I’m still waiting for someone to explain the role of the ‘I’ in CIO. The word infrastructure is far more appropriate given the CIO’s focus…perhaps with a dotted line to information…

Savvy companies understand that information usually has no ‘real’ champion at the executive table…certainly not the CIO whose skillset is generally not appropriate for, and whose directives may be at odds with, sound corporate information management. Those who can afford to establish roles primarily responsible for IM (e.g., Chief Knowledge Officer or Chief Preservation Officer) eventually do.

If CKOs and CPOs are the architects of IM, you can think of CIOs as the general contractors…

I believe it is absolutely essential that EMC help its customers understand that information stewardship and accountability must be elevated to the C-level. And I would strongly advise against adding these to the CIO’s already hefty list of responsibilities.

Let’s talk about the state of the state of information stewardship and accountability.’

Putting information management decisions into the hands of a CIO is like putting life or death medical decisions into the hands of a health insurer. It’s a long-term recipe for failure.”

What are your thoughts about information management roles and responsibilities? Join the conversation over at Wikibon

More on non-competes

Tuesday, July 21st, 2009

Earlier this year I weighed in on the Donatelli/EMC non-compete drama with a brief post about the nature of non-competes.

Since then I have read several new articles and opinions about the topic of non-competes. I am currently following two: Boston.com’s Clause for Concern, and Bijan’s Revised non-compete legislation doesn’t go far enough.

Here’s my take in a nutshell:

I agree that non-competes make no sense for rank-and-file employees (a.k.a. employees at will). I’ve been the victim of a non-compete on at least one occasion during a layoff at the turn of the century.

However, I do believe non-competes are fair game for any employee under a formal employment contract (esp. key personnel, founders and senior executives). It’s a voluntary mutual commitment - a covenant if you will - and there’s no rational reason that non-competition language should be universally excluded from such an arrangement.

Rep Brownsberger should ditch the arbitrary $50k cutoff and craft the bill in the context of employment at will versus employment under formal contract. If employers want non-competes, such a law would make it much harder for them to eliminate employees at the drop of a hat without justifiable cause. And, if employees want better than at-will job security - which is what most senior execs enjoy today - then they can sign on the dotted line. Both sides would get the security they seek at a cost.

I went on to write,

And, to be clear, I’m not talking about severance contracts issued during the layoff of at-will employees. We both know those are usually non-negotiable “take it or leave it” contracts that many employees feel compelled to sign, on short notice, in exchange for less than desirable compensation.

Let’s not confuse those with the compensation packages of executives and founders negotiated up-front as a condition of employment.

And,

If employers want non-competes, I’m suggesting that they be forced to enter into formal employment contracts with new hires (i.e. not at-will) where compensation - including any severance and perks - is negotiated up-front just as it is now for most founders and executives.  At-will employees should have no such requirement as a condition of employment or severance.

To suggest that non-competes should be eliminated completely is shortsighted and naive, in my opinion. Such agreements do have legitimate applications in the context of certain employees, particularly those nearer the top who will acquire broad intimate knowledge of an employer’s strategies, tactics and operations (as was the case with Donatelli and EMC earlier this year).

It would be naive to believe that NDAs and similar instruments designed to protect IP are effective in that context. In contrast, non-competes wholly eliminate the possibility of knowledge misuse and abuse.

As for Massachusetts and California, there is absolutely no way for you and I to meaningfully quantify the impact of their attitudes toward non-competes.  What I’ve read to-date is little more than opinion. Nobody knows for sure what the impact has been, positive or negative.

Do you have an opinion about non-competes? Join one of the conversations at Boston.com or www.bijansabet.com.

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